My career in IT began humbly—on the front lines of help desks—where I learned the true meaning of service, patience, and problem-solving. Since then, I’ve worked my way up through every level of the IT organization, eventually serving in executive roles including Vice President of IT and Chief Information Officer. This path has shaped not only my technical expertise but also my deep respect for every role on a team and the importance of building trust at every level.
What has never changed is my unwavering dedication to delivering the highest quality IT services. That dedication—combined with hard work, strategic thinking, and a people-first leadership style—has enabled me to lead successful digital transformations, deploy enterprise-level AI solutions, and guide organizations through complex change with clarity and confidence.
Throughout my journey, I’ve built and led high-performing, cross-functional teams, aligning IT strategies with business goals across healthcare, higher education, and nonprofit sectors. My hands-on experience gives me a unique advantage: I understand the day-to-day challenges faced by technical staff, and I know how to translate those realities into visionary, yet achievable, strategic plans.
In an industry that evolves by the hour, I’ve remained ahead of the curve by staying curious, staying grounded, and staying connected—to people, purpose, and results. Whether I’m consulting, leading from the C-suite, or mentoring the next generation of IT professionals, my mission remains the same: to empower people and organizations through technology, delivered with compassion, insight, and excellence.
Here are just a few of my accomplishments:
- Reduced the delivery of assets to new staff by 70%
- Successfully managed a consolidation of all technology systems as part of a merger and acquisition.
- Introduced a Service Catalog resulting in a reduction in the number of service desk calls by 30%
- Through the use of ticket automation, I reduced the ticket touches by 20%
- Built out and implemented a live call center
- Successfully managed a balanced 4+ million-dollar IT Budget
Peter J. Nowak 